Terms and Conditions – La Voyageur

Definition

You / Client means the Person / Persons in whose name or on whose behalf the booking is made.B. We / Us / Company means La VoyageurC. Independent Contractors means Hotelier I Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, or any other person or organization who has been selected by the company to render services to the client.D. Tour Cost means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments.

Hotels:

Rules: As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs are Drivers License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in. La Voyageur will not be responsible for the check-in denied by the hotel due to the above mentioned reason.

The primary guest checking-in to the hotel must be minimum 18 years old. Children accompanying adults may be between 1 and 12 years.

Confirmation of Booking: Please note that it takes minimum of 4 to 8 working hours to confirm a reservation at the hotel for same day check-ins.

Rooms: We have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. Since the rooms may be comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.

All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same.

All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.

Extras: Charges for extra bed, child, food and other facilities which are not mentioned in booking may vary as per the hotel. If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).

General Check-in: Generally, check in time of a hotel is 2 PM and check out time is 12 PM. However, you are advised to confirm the same directly from the concerned hotel about early check-in or late checkout.

Tariff: The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls, unless specifically mentioned). These services will be charged at the time of check-out.

The hotel reserves the right to decline accommodation to localities/city residents. La Voyageur will not be responsible for any check-in declined by the hotel or any refunds due to the above mentioned reason.

Modifications: For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of hotel.

Cancellations: In case of the cancellation or modification, any discount given on the actual booking amount will be forfeited in the event of cancellation or modification.

For any query or clarification, please contact us on our customer care number.

Flights:

La Voyageur’s Service Fee is charged per passenger in addition to airline fee, as applicable.
La Voyageur is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc.
We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure.
Please note that online rescheduling / cancellation of flights is not available – kindly contact us for the same.

Please refer few of Important Notes for Flights:

Booking:

Your booking is non transferable and name of passenger cannot be changed.
Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking.
Your ticket number serves as confirmation of your ticket status.

Changes / Cancellation:

Cancel Booking and Refund Process: You can cancel your E-Ticket by clicking on Cancel Bookings from Member Login. For Domestic Ticket Cancellation, call 24hrs prior & for International ticket cancellation, call 96hrs prior. Once you fly, partial refund may not be possible.
You cannot cancel your booking from your login id within 24hrs of flight departure.
Within 24 hrs cancellation contact directly airline toll free no or contact La Voyageur help center on +91 9377224505

Travel Documents:

It is mandatory to carry Government recognized photo identification (ID) along with your E-Ticket for Domestic flights. This can include: Driving License, Passport, PAN Card, Voter ID card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Birth certificate. It is your responsibility to ensure you have the appropriate travel documents at all times. For International flights, 6 months validity Passport needs to be carry.
Kindly check your visa validity before your departure, visa must be valid during your stay also check if any transit visa require.

Check-In:

Passenger is requested to check-in 3 hrs prior to schedule departure in Domestic & 4 hrs in International flights and counters now close 60 minutes for domestic & 90mins for International before departure. Passengers are informed to plan their Airport arrival accordingly. Any passenger failing to report in time may be refused boarding privileges.
A printed e-ticket display on laptop, tablet or phone must be presented at the time of check in.
We suggest passengers to do web check in 24 to 48 hours before flight departure time depending on the airline you have booked.

Delays / Cancellation:

Flight timings are subject to change without prior notice. It is advisable to recheck directly with the Airline or us, 12hrs prior to departure of your flight,
If any flight is cancelled by the airline authority, Passenger is requested to get a stamped /endorsed copy of the ticket to process the full refund and contact us for any new option provide from the airline or other new option.
We will not be responsible if there is any cancellation from airline side or if there is any mis-connection of onward flight due to delay.

Accommodation For Child Below 12 Years Of Age:

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge.

Cancellations:

All Cancellations will be as per the hotels and the suppliers policy. In case of any cancellations, service charges will be charged accordingly.

Privacy Of Information:

We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government statutory agency having regulatory authority over the Company.

Health And Insurance:

It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. * The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance.

Visas:

In the event the application for visa made by any client or the company on behalf of the client is rejected by the concerned embassy or authority due to inadequate documents furnished by the applicant or due to any other reason whatsoever the company shall not be liable or responsible for the same. The consulate may require further documentation and/ or personal appearance. The visa fees include the actual visa charge, the cost of processing fees, professional charges and overheads. All cost charges in respect of the said application for the visa shall be home by the client and the non refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same.

As granting or rejecting the visas and immigration clearance is the sole prerogative of the concemed sovereign governments, we shall neither be responsible in case of non granting of such documents nor liable for any delay, denial or other related act/ omission or for any loss, expense, damage or cost resulting there from.

In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of the visas by the concemed embassy, the said client have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fees for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including the non availability of visas or any travel documents, the cancellation policy will apply.
TCS on Overseas Tour Packages:

TCS Applicable on booking of Overseas Tour Package as per provisions of Section 206C(1G) of the Income Tax 1961

5% TCS till INR 7 Lakhs
20% TCS thereafter (The threshold of Rs 7 lakh for LRS is qua remitter – Declaration to be submitted by the buyer of overseas tour program package to La Voyageur)

The amount of TCS paid is non-refundable in case of cancellation of tour.

As per section 206CCA of Income Tax Act 1961, in case you have not filed your income tax returns for two preceding years; and the aggregate TDS and TCS of each tax year is INR 50,000 or more – On validating the PAN if it is found that you have not filed your Income Tax Returns for two preceding years and aggregate TCS and TCS exceeds INR 50,000, an additional TCS @ 5/20% (as the case may be) will be recovered from you or booking will get cancelled and cancellation charges will apply.

In case of PAN – AADHAR not Linked TCS will be applicable on higher rate & TCS Credit will not appear in Form 26 / AIS / TIS and TCS Certificates will not be available. Outward Remittance under LRS cannot proceed if PAN – AADHAR not Linked.

On validating PAN – AADHAR Seeding if found not Linked, Booking will get cancelled and Cancellation charges along with Higher Rate of TCS will apply.

‘Overseas tour package’ means any tour package which offers a visit to a country or countries or territory or territories outside India and includes expenses for travel or hotel stay or boarding or lodging or any other expenditure of similar nature or in relation thereto.

‘Specified Person’ means a person defined as per provisions of Section 206CCA of Income Tax Act, 1961.

The User is liable to pay Tax collected at source (TCS) on booking of an ‘Overseas tour package’ at an appropriate rate over and above the price charged for such package in compliance with the provisions of Section 206C (1G)(b) of the Income Tax Act, 1961. La Voyageur will deposit the TCS amount so collected with the Government and issue appropriate document/certificate to the User in compliance with aforesaid provision.

The User is required to provide a valid PAN of User/Traveler(s) at the time of booking an overseas tour package with La Voyageur. The User understands and agrees that La Voyageur, at the time of booking or at a later stage, will validate the PAN provided by the User to check compliance of provisions of Section 206CC of Income Tax Act. The User agrees that in case the PAN is found to be invalid, or it does not belong to User/traveler(s), La Voyageur has an obligation to cancel the booking in compliance with the law and process the refund as per the cancellation policy applicable to said booking.

The User further understand and agrees that La Voyageur would also, at the time of booking or at a later stage, validate User/traveler(s) PAN as per the provisions of Section 206CCA of Income Tax Act and if on validation the User qualifies as a ‘Specified person’, the User agrees to pay TCS to La Voyageur at such higher rate as may be applicable under section 206CCA. The User agrees to pay the additional TCS amount to MMT where, as a result of validation under section 206CCA, the TCS collected at the time of booking falls short of the applicable rate of TCS. The User further confirms to La Voyageur that User/traveler(s) PAN and Aadhar are Linked with Income Tax, at the time of booking or at a later stage. If User fails or disagrees to pay the additional TCS, La Voyageur has the right to cancel the booking and process appropriate refund as per the cancellation policy applicable to such booking.

Compliance Of Liberalized Remittance Scheme (LRS):

The RBI mandates collection of PAN details for all transactions made under the Liberalized Remittance Scheme (LRS)which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by La Voyageur either at the time of booking or after the booking is made. In case the traveler is a minor, La Voyageur will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking.

The User warrants and confirms that the total amount of foreign exchange purchased or remitted during the current financial year, through all sources in India (including the current transaction) falls within the permissible limit prescribed by the RBI. In case the limit gets breached before the actual remittance request is approved by the AD Bank, La Voyageur has an obligation to cancel the booking in compliance with the law and process refund as per cancellation policy applicable to said booking. The User further confirms that foreign exchange, if any, purchased by User for the purpose of international travel under the current booking will be utilized for the purpose indicated above. The User further confirms to La Voyageur that User/traveler(s) PAN and Aadhar are Linked with Income Tax, at the time of booking or at a later stage.

The User authorizes La Voyageur to retrieve User’s/ traveler’s (in case booking on someone’s behalf) PAN details from Users profile, previous bookings or share User/traveller’s data with third party(ies) for collecting or verifying PAN details solely for the purposes mentioned in this Agreement.

The User understands La Voyageur does not collect User’s PAN details without consent. If the User wishes to opt of providing the same or wishes to delete it if already provided, the User may do so by accessing the profile information through the Desktop or La Voyageur Sales Channels.

For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by the Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, La Voyageur may not be able to process the booking. La Voyageur will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

The User authorizes La Voyageur to share User/traveler data with third party(ies) for collecting or verifying PAN details of User/traveler.