Thank you for visiting the website of La Voyageur
The Privacy Policy is applicable to the website and / or mobile applications, mobile applications as well as other customer interface of La Voyageur. This privacy statement also does not apply to the website and / or mobile applications of our business partners, corporate affiliates or to any other third parties, even if their website and / or mobile applications website is linked to LA VOYAGEUR. We recommend you review the privacy statements of the other parties with whom you interact.
For the purposes of this privacy policy, “corporate affiliates” means any entity or joint venture that is wholly or partially owned or controlled by LA VOYAGEUR. “Business partners” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information.
The following policy governs the collection, use and protection of your Personal Information by the Website and / or mobile application as well as the overall protection of our online visitors. This Privacy Policy shall be applicable to users or customers who visit the website and / or mobile application or mobile application or purchases any product or services from the website and / or mobile application or mobile application. By visiting and / or using the website and / or mobile application or mobile application you have agreed to the following Privacy Policy.
General
As a registered member of the website and / or mobile application or as a visitor (if applicable and as the case may be), you will be entitled to savings and benefits on airfares, hotel reservations, holiday packages. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals.
That’s why we’ve provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the Personal Information of those using or visiting the Website and / or mobile application.
Personal Information from website and mobile application
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e-mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be requested while any customers visits or uses the website and / or mobile application.
When you browse the website and / or mobile application, LA VOYAGEUR may collect information like:
- the domain and host from which you access the Internet;
- the Internet Protocol address of the computer or Internet Service Provider you are using;
- anonymous site statistical data;
- Personal information like your first and last name, phone number, postal and email addresses; user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date);
- cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties;
- information about your travel plans, style, and preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and flight class, luggage, and ticketing options.
You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from LA VOYAGEUR and its partners and enjoy other benefits of being a registered member.
Information from Other Sources
We may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you access third party services, such as social media services or mail services, through our website or mobile application before coming to our website or mobile application, we may collect information such as your user name, password, and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website or mobile application in accordance with the practices outlined in this section and Policy.
Automatic Information
We automatically collect some information from your computer or device when you visit LA VOYAGEUR. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.
Payment Information
If you make travel reservations with third-party suppliers facilitated by LA VOYAGEUR or LA VOYAGEUR itself, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the travel reservation to complete the transaction.
Location and other information from Devices
When you use a mobile application on a device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the LA VOYAGEUR website. In addition, we may collect information about your location if you have instructed your device to send such information to the mobile application via the privacy settings on that device, or if you have uploaded photos tagged with location information. We may use the location information collected from your device or photos to enhance your use of the application by providing you with relevant content and contextual advertising. Please note that turning off location sharing may affect certain features of our mobile application.
Cookies and Other Web Technologies
Cookies are small data text files and can be stored on your computer’s hard drive or your device (if your Web browser permits). LA VOYAGEUR, its affiliated websites, and mobile application use cookies for the following general purposes:
- To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Save this password for automatic sign-in.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.
- To help us customize the content, experience, and advertisements provided to you on our websites and mobile application and on other websites across the Internet.
- To help measure and research the effectiveness of features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.
Use of your information
LA VOYAGEUR uses the information we collect about you for the following general purposes:
- for registration and to manage your account, including to allow your access to and use of our site;
- to communicate with you in general, including to provide information about LA VOYAGEUR and invitations from the LA VOYAGEUR community;
- to enable us to publish your reviews, forum posts, and other content to the LA VOYAGEUR community;
- to facilitate your booking of travel reservations;
- to respond to your questions and comments;
- to measure interest in and improve our products, services, and website;
- to notify you about special offers and products or services available from us that may be of interest to you;
- to otherwise customize your experience with LA VOYAGEUR;
- to solicit information from you, including through surveys;
- to resolve disputes or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to enforce our Terms of Use; and as otherwise described to you at the point of collection.
Sharing your information
LA VOYAGEUR may share your information with the following entities:
1. Suppliers, including but not limited to hotel, airline, cruise, car rental, or activity providers, or vacation rental managers or owners who fulfill your travel reservations. Throughout LA VOYAGEUR and its affiliated sites, all products and services provided by third-party suppliers are described as such. Information that we share with suppliers to facilitate reservations will be treated according to applicable suppliers’ privacy policies, except for payment information. We share payment information only when it is necessary for travel reservations facilitated through or made on LA VOYAGEUR, and we restrict suppliers’ use of payment information for these purposes. We encourage you to review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may purchase through LA VOYAGEUR. Please note that these suppliers also may contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
2. Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
3. Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
4. Social Media Services. You can choose to access certain third party social media websites and services through our site (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
5. Companies within our corporate family. We may share your personal information within LA VOYAGEUR. This sharing enables us to provide you with information about products and services, both travel-related, which might interest you. To the extent that LA VOYAGEUR have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
Access your information
We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting the Member Profile page on the LA VOYAGEUR website and / or mobile application. You can close your LA VOYAGEUR account by contacting us using this form. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity.
LA VOYAGEUR wants to make it easy for you to take advantage of travel-related opportunities on our website and / or mobile application. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Protect your information
We want you to feel confident about using LA VOYAGEUR, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.